We want you to feel good about every purchase you make with Fevis. If your dining table or chairs aren’t quite right, here’s how we handle it.
Returns
We accept returns within 30 days of delivery — whether there’s a defect or you’ve simply had a change of heart. To qualify, items need to be unused, in like-new condition, and returned in their original packaging. Once we’ve received and inspected the item, we’ll let you know whether the return has been approved.
Return shipping is the customer’s responsibility, except in cases where the return is due to our error — for example, if the item arrived damaged, defective, or incorrect.
Exchanges
Exchanges are available too. Want a different style or size? Reach out to our support team and we’ll walk you through the process.
If your order arrives damaged, defective, or doesn’t match what you ordered, contact us right away with photos of the issue so we can get a replacement or exchange moving quickly.
Refunds
Once we’ve received and approved your return, we’ll issue your refund within 7 business days to your original payment method. Depending on your bank or card issuer, it may take a bit longer for the funds to actually show up in your account.
There’s no restocking fee on eligible returns.
When a Return Isn’t Accepted
Most returns go smoothly, but items showing signs of use, damage unrelated to shipping or our error, or missing their original packaging may not be eligible for a return or refund.
Starting a Return
To kick off a return or exchange, email our support team with your order number and a short note about the issue. We’ll take it from there and let you know where to send the item.
Contact Us
Fevis
159 Perry St, New York, NY 10014, USA
Email: support@fevis.shop
Phone: +1 (212) 689-5877
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Standard Time)
Thank you for shopping with Fevis.