What does Fevis sell?
We specialize in dining tables and chairs designed to fit a variety of home styles, from everyday casual to more formal dining spaces.
Where do you ship?
We currently ship to addresses within the United States only.
How long does shipping take?
Orders are processed within 1–2 business days, with transit typically taking another 4–6 business days. Most orders arrive within 5–8 business days of being placed.
Is shipping free?
Yes. We offer free shipping on every order within the United States, with no minimum purchase required.
What’s your order cut-off time?
Our daily cut-off for order processing is 5:00 PM Eastern Time. Orders placed after that will begin processing the following business day.
Can I return an item if I just change my mind?
Yes. We accept returns within 30 days of delivery, whether the item is defective or you’ve simply decided it’s not right for your space. Items must be unused, in new condition, and returned in their original packaging.
Who pays for return shipping?
Return shipping is the customer’s responsibility, unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.
Do you charge a restocking fee?
No. There’s no restocking fee on eligible returns.
Can I exchange an item instead of returning it?
Yes. If you’d like a different size or style, contact our support team and we’ll help you through the exchange process.
How long does it take to get a refund?
Once your return is received and approved, we process refunds within 7 business days to your original payment method. It may take a few additional days for your bank to reflect the refund.
What if my order arrives damaged or incorrect?
Contact us right away with photos of the issue, and we’ll arrange a replacement or exchange as quickly as possible.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club, all processed through a secure, encrypted payment system.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow its progress.
How do I get in touch with customer support?
You can reach us at support@fevis.shop or call +1 (212) 689-5877 during business hours, Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We typically respond within 24 hours.